Rawstream Cloud DNS Customer Satisfaction: Top-3 Fast Food Chain in the USA

Customer was unhappy with their large-brand guest WiFi filtering service. They chose Rawstream DNS to provide security and adult filtering across all 2,400 locations in the Continental USA, serving hundreds of thousands of visitors daily. They have remained a Rawstream customer ever since.

The customer is a fast growing fast-food chain in the United States. They have quickly climbed from 10th place to top 3 with over $11 billion in annual sales, serving tens of millions of customers. Brand matters to the customer and being family-friendly is a core part of the brand.

Their existing content filter was ineffective for multiple reasons:

Inaccurate content blocking
Ineffective blocking of illegal / P2P downloads
Customer complaints due to inaccurate and ineffective filtering
Internal complaints due to the legal issues arising from ineffective blocking of illegal downloads

Given the impact on its family-friendly brand and the legal costs the customer evaluated a number of competing solutions.

The evaluation criteria were:

Content filtering and malware blocking

P2P blocking

Ease of deployment

Uptime

The customer is a Fortune 500 company with a very popular consumer brand, and the evaluation was very competitive with a large number of vendors, including all major cybersecurity vendors, submitting proposals. Rawstream was the winning vendor.

Deployment

Rawstream was rolled out quickly across all 1,900 locations back in 2016. Today, Rawstream is deployed at over 2,400 Restaurants securing and maintaining a family-friendly environment for hundreds of thousands of daily visitors.

Results

The customer has been Very Happy With Our Service – the service has been very reliable with zero downtime, a great guest experience, and a successful resolution of the issues related to illegal content. The customer has extended their relationship with Rawstream for five years in a row.

The Rawstream Advantage